Ensuring your equipment works as it should is as important to DHG as it is to you. With compliance and safety being an utmost priority, ensuring that you perform Raizer II servicing annually is an important commitment.
As the original manufacturer of the Raizer II, DHG know how to service the system best. You can feel confident knowing that DHG will only use genuine manufacturer parts, with our manufacturer warranty, through our dedicated, ISO 13485 compliant service centres – ensuring that continued compliance to the Medical Devices Regulation (EU 2017/745) is maintained.
Below, we answer some frequently asked questions in relation to servicing the Raizer II.
Does the Raizer II require a service?
We recommend that the Raizer II is serviced annually, not only to ensure that the system maintains its optimum performance and maximises its lifespan, but to maintain compliance within the regulatory environment.
To remind owners to perform an annual service, the Raizer II has a built-in service reminder/indicator which illuminates and notifies every 365 days.
Does the Raizer come under LOLER or PUWER regulations?
The Raizer is not subject to the Lifting Operations and Lifting Equipment Regulations 1998 (LOLER), this is because, as per the regulation, Raizer is not classed as a lifting device due to the system not suspending a person from the floor.
However, the Raizer II does come under the Provision and Use of Working Equipment Regulations 1998 (PUWER).
What Does a Raizer Service Package with DHG Include?
- A full annual service performed by a DHG Technician
- Next day collection on units, with a 7 working day return
- Servicing of additional units upon request
- Decontamination of units
- A detailed service log
- Load testing on all units
- Integrity inspection of all internal and external parts
- Replacement of damaged/missing parts
- Provision of a loan unit if a repair cannot be carried out
With an annual service starting from as low as £160* per unit, enquire with DHG today about your Raizer II servicing needs.
Note, original manufacturer servicing can only be performed in geographies where DHG operate a direct presence: UK, Netherlands, Sweden, Denmark, Finland & Spain.
